Episode 51 | Bringing Emotionally Intelligent Machines to Life | Manoj Bhatia
In this episode of the Machine Minds podcast, we sit down with Manoj Bathia, Vice President of Strategic Alliance at a pioneering company dedicated to enhancing strategic consulting, leadership, and partnership management. With a wealth of experience in the telecommunications sector, including notable projects with Behavioral Signal Technologies, ASC Technologies, and Luminoso Technologies, Manoj shares his journey and passion for technology.
Join us as Manoj delves into his early steps in the tech space, exploring the pivotal moments that ignited his interest in telecommunications and AI. He discusses his impactful roles, from leading alliances for voice recording compliance at ASC Technologies to advising on VoC analytics at Luminoso Technologies.
We'll explore the latest trends in the industry, including the integration of AI in customer engagement and the importance of emotional intelligence in communication. What sets Manoj's technologies apart in a crowded market? Tune in to discover how his team's innovative AI-driven solutions are transforming customer interactions and bridging the communication gap in the digital age.
Episode Highlights:
00:00 Machine Minds Show Introduction
01:20 Manoj’s journey
02:36 The tech space
03:56 Key experiences
05:26 Behavioural signals
08:30 What led Manoj to join the company?
18:34 Interactions through different languages
25:57 Role responsibilities
30:35 Trends that will impact the industry
38:01 The future of behavioural signals
Where to Find the Guest:
Connect Manoj Bhatia on LinkedIn: https://www.linkedin.com/in/manojbhatianc/
Connect Strategic Alliance on LinkedIn: https://www.linkedin.com/company/behavioralsignals/
Company Website:
Machine Minds:
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